Terms & House Rules

These terms cover visiting QUEUEUP and using this website. They are written to keep the queue fair and the lounge friendly for everyone. By taking a ticket, sitting at a station, or pre-booking a weekend seat, you agree to the house rules below.

The ticket queue

Weekdays run on a live queue. Each ticket covers one party and shows a number and a rough call time. Your place holds while you wait in the lounge, and you may step out briefly — just be near the board when your number is called. You have five minutes to claim a called seat before it rolls to the next open station; your ticket stays valid until you sit. Numbers cannot be sold, swapped for cash, or traded between parties.

At the station

Time is charged by the hour or by an evening block, posted at the desk. Please treat the equipment kindly: no food or drink on the desks beyond what the lounge allows, and let an admin handle any technical issue rather than opening a machine yourself. Save your own progress before your time ends — seats are cleaned and reset for the next player.

Conduct in the club

Keep it respectful. Harassment, abuse, or behaviour that spoils the room for others may end your session without refund of remaining time. The lounge, board games, and the "looking for a duo" wall are shared spaces — share them in good faith. Staff decisions about the queue and the floor are final on the day.

Weekend pre-booking

On Saturdays and Sundays you may reserve a seat ahead through our form. A confirmed pre-book holds your seat for a short grace period at the start of your window; arrive within it or the seat returns to the live queue. Pre-booking is a courtesy for planning ahead, not a transferable entitlement.

Using this site

The content here is for information about the club and may change without notice. Please submit only your own accurate details through the form, and do not attempt to disrupt or misuse the site. We provide the site as-is and are not liable for issues arising from reliance on it beyond what the law requires.

The only queue here is for games — no gambling.